About

About Maalgaari

Who is MaalGaari?

We are the friendly corner shop where you go for your daily needs, the greengrocers where you buy the freshest fruits and vegetables, the halal meat shop that knows your regular order and your very own halal sweet shop with authentic mouth-watering sweets all wrapped into one.

We’re here to save you time on the tedious task of trawling around various food stores, allowing you to easily pick your ingredients and make home-cooked meals that your family loves. Shop 24/7 at Maalgaari, your very own Online Halal Supermarket

What makes us different?

We believe in providing a friendly customer experience, think of it like we’re welcoming you into our own home and feeding you everything from our larder cupboard.

With the freshest produce sourced directly from our suppliers on the day of delivery, we pride ourselves on top quality.

At Maalgaari, Halal means a whole lot more to us. We understand Halal is a lifestyle for our customers so we not only offer the best quality HMC approved Halal meat and meat products but we also source every single product of ours from responsible suppliers to ensure the highest standards of quality and reliability, so our customers can enjoy cooking without having to worry about anything else.

Our Supply Partner

NI’MAT HALAL: NI’MAT HALAL is leading halal meat and meat product retailer based in east London. They are accredited by Halal Monitoring Committee ( HMC ) also a member of HMSC.

IBCO: IBCO is one of the biggest suppliers of Asian foods, specialized in Bangladeshi Fish, Frozen food and vegetable and other cooking ingredients.

FAQs

Refunds and Returns

Damaged and missing items

Damaged and missing items

We aim to deliver the freshest and highest quality products for every order but mistakes can happen. Our driver will go through your order with you at the point of delivery and if you’re unhappy with anything simply let our driver know and we will arrange a full refund.

If we are unable to source any item for you, we will contact you in advance to discuss a suitable alternative or a full refund will be issued prior to delivery.

If you notice an item missing from your order after delivery, which hasn’t been flagged up by us please contact our friendly customer service team within 48 hours of delivery via info@maalgaari.co.uk. Our customer service team would be happy to help in issuing a refund or getting you acquainted with your item.

General return and refund policy

If at delivery you were happy with your items but post-delivery you’ve come to know that an item is of bad quality or damaged, we will be happy to make a full refund or offer a replacement.

Please note the items listed below are non-refundable once your order has been delivered and accepted unless in exceptional cases.

All other items can be returned within 14 days of the order date, providing products are unused, still in their original packaging and with the original invoice.

Refunds will be in the form of vouchers or credit of the same value of the returned item as stated on your original invoice. These can be used for any future orders with us.

How long will my refund take?

Refund takes 3-5 working days to process and appear in your account. Credit/vouchers will be emailed to you within 48 hours.

What is the minimum order value?

There is no minimum order value.

How much does the delivery cost?

If your order is less than £50,  a delivery charge of £10 will be added to your order. For standard orders of £50 or more, delivery will be free of charge.

What payment methods do you accept?

We accept all major debit cards, credit cards and PayPal.

Can I pay for an order with a card that’s not in my name?

Yes, you can use a card with a different name as long as you have the card owner’s permission.

What happens if I miss a delivery?

If you’re not at home when your delivery arrives, our driver will try to reach you by phone. If they fail to get a hold of you, they’ll leave a message for you so you can rearrange delivery. Always make sure you contact us as soon as possible, so we can ensure that the re-delivery process is as smooth as possible.

Can I change my delivery?

Yes, you can rearrange your delivery. Simply contact us and we can arrange an alternative delivery slot.

How can I cancel my order?

We understand things happen and you might change your mind,  so you have the flexibility of canceling your order at any time prior to the day of delivery and receive a full refund. Orders can be canceled on the delivery day subject to a fee (£10 + handling charge) and customers will be offered vouchers/credit which can be used to order with us in the future.

My voucher isn’t accepting?

Make sure you’re entering the code exactly as it appears as the system is case sensitive. If you still have issues please contact us via info@maalgaari.co.uk  prior to ordering.

Alternatively, if you have a valid voucher which you were unable to use, we will refund the value after your order has been placed, subject to eligibility.

If you have any other questions, please get in touch with our friendly customer service team via  info@maalgaari.co.uk.

Where do we cover?

These are the areas that we cover currently:

E, EC1, N, NW, SE, SW, W, WC

If we don’t cover your area currently, make sure to sign up to our mailing list at the bottom of this page to be notified!